Other common issues
Find quick explanations and links for common Yuhimo troubleshooting questions.
Troubleshooting · Updated 2026-08-27
Many Yuhimo questions come from a small set of expected behaviors: learning not enabled, due dates, scoped review sessions, learning- vs review-phase grading rules, page-tree moves, search limits, offline read-only mode, confusing export with backup, or misunderstanding what questions and AI do.
Most of these are expected behaviors, not necessarily bugs. Use this page as a start-here troubleshooting index, then open the linked article for the full explanation.
Start with these checks
- Is learning enabled for the page?
- Is the page actually due?
- Was a review-phase page already graded today, or is a learning-phase page waiting for its next step?
- Are you inside a scoped review session?
- Are you looking at the parent page instead of the child page?
- Are you offline?
- Are you expecting questions or AI to control scheduling?
- Are you confusing export with backup?
- Are you trying to move a page into its own subtree?
- Is your search query too short or too vague?
Pages, tree, and search
Pages — titles, learning pages, and subtree trash.
Nested Pages — hierarchy, moves, and search tips.
Trash and restore — deleted pages are not searchable in the active workspace.
Review issues
Why isn’t my page due? — full explanation.
Why can’t I grade again? — undo, daily limits, and phases.
Why can’t I grade again? — full explanation.
Why did my review date change? — full explanation.
Scheduling issues
Page and question issues
AI issues
Create study material with AI and Study material generation limits.
AI question generation limits — limits and expected behavior.
Edit generated questions and AI question generation.
Offline and sync issues
Why is offline mode read-only? — conflicts with server data and learning state.
Offline mode — cache limits, snapshots, and reconnect.
Where your data is stored — live data vs cached copy.
Backups and restore behavior — recovery, not offline cache.
Import / Export — readable files, not offline cache.
Backup and export issues
Trash and restore — full explanation.
Backups and restore behavior — scopes, restore copies, and study state.
Import / Export — readable formats vs backup.
When it might actually be a bug
Some issues may need support if behavior contradicts the docs.
- a learning page is due, not graded today, inside the correct scope, but never appears
- a page disappears from the workspace unexpectedly
- restore creates content that cannot be opened
- export fails completely
- the same page shows inconsistent due dates after refresh
- offline mode shows clearly corrupted cached content
If the behavior matches the docs, the detailed troubleshooting articles above are usually the right place to start.
Before contacting support
- Check whether learning is enabled.
- Check the due date.
- Check whether a review-phase page was already graded today, or whether a learning-phase page is waiting for its next step.
- Check whether the session is scoped.
- Check whether you are online.
- Check whether the issue involves a parent page or child page.
- Refresh or reopen the app if content looks outdated.
- Note which page, action, and time caused the issue.
FAQ
- Is every issue on this page a bug?
- No. Many issues are expected behavior caused by scheduling, daily grading limits, scoped sessions, or offline read-only mode.
- Why is my page missing from review?
- It may not be a learning page, may not be due, may already have its review-grade for today, may be waiting for a learning step, or may be outside the current session scope. See Why isn’t my page due?
- Why can’t I grade again after editing questions?
- Question edits do not reset grading eligibility. In review, the one-grade-per-day limit still applies. See Why can’t I grade again?
- Why did AI create bad questions?
- AI-generated questions are drafts and can be vague, duplicated, or focused on the wrong idea. Edit them. See Edit generated questions.
- Why did backup restore create copies?
- Restore adds new page copies instead of replacing your workspace. This avoids overwriting newer work. See Backups and restore behavior.
- Is PDF, HTML, or TXT export a backup?
- No. Those are readable exports. Use backup for Yuhimo recovery.
- Why did my review progress not restore?
- You may have restored without preserve study state, or the backup may not have included that learning data. Restored pages are always new copies.
- Is offline cache a backup?
- No. Cached offline content is for reading available content while offline. It should not be treated as recovery storage.
